Returns & Exchanges

At UGREEN, we stand by the quality of our electronics and offer a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. If your product is defective or doesn't meet your expectations, our streamlined process makes exchanges and refunds simple and fast.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were originally included in the box.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location to be sent back to our inspection center.

• 4.
  Receive Refund or Exchange

  Once our technicians verify the item's condition, we will process your full refund or ship out your replacement unit within 3-5 business days.